Hello, I'm Felicia Lau

To me, the most important values that a financial consultant must have are openness, honesty, and friendliness. This is how I would describe Felicia as well. As a young adult, it is important that I meet a consultant who is open and willing to communicate with my parents. Felicia is very understanding, and she took the initiative to invite my parents to join our discussions. This reassured my parents and allowed them to understand the recommended plans for me if they wished to.

I always thought that consultants would resort to hard-selling, hide important facts, and pressure me into signing packages with them. However, with Felicia, I can talk to her about anything and share my concerns about my finances. Instead of being overly business-like, Felicia is approachable and easy to talk to. She lays out all the information I need to know and tells me everything I want and need to hear. Felicia takes the time to explain things clearly and ensures that I understand the plans she recommends. The information Felicia shares is thorough, and she has shown me how I can save more in the future. Through her, I discovered that I may be overpaying for insurance and learned how passive income can benefit young adults like myself, starting now. I now see the importance of generating passive income, which is why I have referred 15 friends to Felicia.

I got to know Felicia through a friend. From my experience with her, I find that Felicia is friendly and a good listener. This is important to me when choosing a financial consultant because I believe building rapport with clients should be prioritised before delving into 'business'. By doing so, Felicia understands my needs better. Felicia ensures that I fully understand what I am signing up for by taking the time to explain it in layman's terms, not just verbally but also through illustrations, slides, images, and examples. She doesn’t rush clients into buying products. Instead, she allows them to share their needs and preferences before making any recommendations.

Through Felicia, I now better understand how to plan for my medical needs. I gained clarity on insurance that covers early and late critical illness, as well as disabilities. Felicia provides me with a holistic overview of my future needs and wants and helps me plan accordingly. She has helped me increase my death, TPD and critical illness coverage (including early critical illness coverage) – all without compromising my current lifestyle. With these, I feel assured that I have sufficient protection if anything happens to me. This is why I have recommended 12 friends and family members to Felicia. I am confident that she will meet their needs as effectively as she met mine.

Felicia takes the time to understand my needs and personal goals. One valuable thing she taught me is the importance of thinking long-term, especially as a young adult. I chose to engage Felicia because she is trustworthy and patient. One area in which she has been particularly helpful is reviewing my policies and helping me understand them better. This is why I have referred 10 friends to her!

I have known Felicia for over three years. She is sincere, professional, and meticulous. I appreciate that she prepares illustrative slides before our meetings so I can better visualise my entire portfolio. This definitely aids in making efficient decisions. I also trust that Felicia always puts in her best effort to understand my needs and budget before recommending plans that suit me best. This is one of the reasons I choose to engage her over other financial consultants. She never resorts to hard selling, which is one of the most important criteria I look for in a financial consultant.